Effective Date: March 5, 2025

Welcome to AirCare Express

These Terms of Service ("Terms") govern your use of our website, services, and any interactions with AirCare Express. By accessing our website or using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Definitions

"Company," "We," "Us," or "Our" refers to AirCare Express, located at 4112 East Augusta Court, Washington, UT 84780."You" or "Customer" refers to any individual, business, or entity using our services. "Services" refers to all HVAC and restaurant appliance repair, maintenance, cleaning, and emergency repair services provided by AirCare Express. "Website" refers to aircareexp.com, where you can learn more about our services, schedule appointments, and contact us.

2. Services Provided

AirCare Express offers the following services:

HVAC system installation, maintenance, and repairs Commercial kitchen appliance repair and maintenance Preventative maintenance and deep cleaning for HVAC and appliances Emergency repair services for HVAC and restaurant equipment

All services are subject to availability, scheduling, and our ability to perform the work based on the equipment condition, site location, and other relevant factors.

3. Service Appointments & Scheduling

3.1 Appointment Requests

Customers may request service appointments by phone ((435) 414-6297) or email ([email protected]). Scheduling is subject to technician availability.

3.2 Cancellations & Rescheduling

Customers must provide at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.

AirCare Express reserves the right to cancel or reschedule service due to unforeseen circumstances such as weather, technician availability, or safety concerns.

4. Pricing & Payments

4.1 Estimates & Quotes

We provide estimates based on an initial assessment. Quotes are subject to change upon a full inspection of the equipment. Additional services or parts required during a repair may result in an adjusted invoice.

4.2 Payment Terms

Payment is due upon completion of services unless otherwise agreed upon in writing. We accept credit cards, checks, and electronic payments. Invoices not paid within the agreed-upon terms may be subject to late fees and collection efforts.

4.3 Refunds & Service Guarantees

We strive for complete customer satisfaction. If an issue arises with our services, customers must notify us within 7 days for an evaluation. Refunds or rework are considered on a case-by-case basis and only if AirCare Express determines that the service was performed incorrectly.

5. Emergency Services

We offer 24/7 emergency repair services for urgent HVAC and appliance breakdowns.

Emergency services are subject to availability and may incur additional charges for after-hours or holiday service calls.

6. Customer Responsibilities

Customers must:

Provide a safe and accessible workspace for our technicians. Ensure that all necessary approvals (such as landlord or property management consent) are obtained before service. Inform us of any known issues, hazards, or restrictions related to the service site.

Failure to provide a safe work environment may result in rescheduling or additional charges.

7. Warranties & Liability

7.1 Service Warranty

AirCare Express provides a limited warranty on parts and labor for certain services. The specific warranty period will be communicated at the time of service. Warranties do not cover damages caused by misuse, improper maintenance, or unauthorized repairs.

7.2 Limitation of Liability

AirCare Express is not liable for incidental, indirect, or consequential damages resulting from service delays, equipment failures, or other unforeseen events. Customers agree that AirCare Express’s maximum liability is limited to the amount paid for the specific service in question.

8. Intellectual Property

All website content, logos, text, and images are the property of

AirCare Express and may not be copied, distributed, or used without written permission.

9. Privacy Policy

Your use of our website and services is also governed by our

Privacy Policy, which details how we collect and handle your personal information.

10. Termination of Services

AirCare Express reserves the right to refuse or terminate services if:

A customer violates these Terms. There is a failure to pay for services. The service environment is deemed unsafe.

11. Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of

the State of Utah

.

11.2 Dispute Process

In the event of a dispute, both parties agree to attempt informal resolution before taking legal action. If informal resolution fails, disputes will be settled through binding arbitration in Utah.

12. Changes to These Terms

We may update these Terms at any time. Any changes will be posted on our website with the updated Effective Date at the top.

Continued use of our services constitutes acceptance of the revised Terms.

13. Contact Information

If you have any questions regarding these Terms, please contact us:

AirCare Express

4112 East Augusta Court, Washington, UT 84780

(435) 414-6297

[email protected]

By using AirCare Express’s services, you acknowledge that you have read, understood, and agreed to these Terms.